Vietnamese Tiếng Việt | Thursday, August 16, 2018 | Advertise with Us
   
Text Size

Ford's gear-box scandal reaches Vietnam

Share
(0 votes, average 0 out of 5)

Facing the newest gear-box scandal from a class-action lawsuit brought by 76 Vietnamese car owners, Ford Vietnam's representative has confirmed to VIR that it is trying the best to resolve its customers' complaints in the most effective manner.

Ford's gear-box scandal reaches Vietnam, vietnam economy, business news, vn news, vietnamnet bridge, english news, Vietnam news, news Vietnam, vietnamnet news, vn news, Vietnam net news, Vietnam latest news, Vietnam breaking news

Vo Quoc Binh (District 1, Ho Chi Minh City) on behalf of the 76 owners of Focus, Fiesta, and EcoSport vehicles, sued the car manufacturer.

These 76 people have purchased Ford vehicles manufactured between 2011 and 2017 by Ford Vietnam.

These cars feature Powershift gear-boxes which developed common defects, including shaking, bucking, and delayed acceleration, and lurching.

This also led to alarm signals displayed on the dashboard, such as “Transmission hot, wait five minutes,” “Transmission overheating, Stop safety,” and “Transmission malfunction service now.”

According to the lawsuit, the Ford vehicle owners claim that Ford Vietnam falsely advertised the gear-boxes’ quality, potentially endangering drivers and passengers.

laodong.vn quoted the content of lawsuit: “Despite Ford Vietnam releasing statements to repair these vehicles and extending gear-box warranties, Ford dealers’ consultants found ways to blame customers for these errors and forced customers to pay for the warranty. In addition, repair services by Ford Vietnam have not fixed these errors completely.”

The 76 vehicle owners asked the Hai Duong People’s Court to order Ford Vietnam to recall these cars, repair and replace the Powershift gear-boxes of EcoSport, Fiesta, and Focus vehicles in Vietnam free of charge; make a commitment to assure quality in accordance with regulations; compensate customers who suffered damage from gear-box failures; publicly apologise to all customers who suffered damage; and return the warranty payments demanded by the dealerships.

On the same day, these 76 car owners also sent complaints with similar contents to the prime minister, the Ministry of Industry and Trade, the Ministry of Transport and the Vietnam Register.

Regarding Binh's complaints, Ford Vietnam's representative confirmed to VIR that: "We have many times worked with Binh to resolve the issue, but failed. In addition, Binh also asked for an unreasonable compensation of up to 10 times of his car's current value."

The representative also said that customers suffering from gear boxes' damage should bring their cars to Ford Vietnam's dealers as soon as possibile so that they can be properly consulted, and thus their car problems can be fixed.

Besides, bangkokpost.com also stated that the Thai Civil Court on May 22 received a class-action lawsuit of 308 Thailand owners of Ford EcoSport, Fiestar, and Focus vehicles against Ford Thailand’s branches—including Ford Motor, Ford Sales and Services, Ford Operations, and Ford Services—requiring the firm to compensate THB24 million ($752,000) for the defective Powershift gear-boxes.

On April 29, the Australian Competition and Consumer Commission (ACCC) proposed a fine of AUD10 million ($7.565 million) for unconscionable conduct in the repair and replacement of Powership gear-boxes of 10,500 Ford vehicles manufactured between 2011 and 2015, including EcoSport, Fiestar, and Focus vehicles.

The issue quickly spread to Vietnam and made local car owners worried. zing.vn quoted Ford Vietnam’s representative as saying that ACCC’s decision only related to Ford branches in Australia and the country’s regulations.

Regarding the gear-box failures in Vietnam, Ford Vietnam’s representative said: “We are continuing to work in accordance with the company’s policies to resolve any customer's complaints.”

 

 

Source: VIR

Maybe You Also Interesting :

» Automobile manufacturers race to expand distribution networks

The success of automobile manufacturers is determined not only by product quality and design, but also by distribution networks and post-sale services.

» Daily Horoscope: Friday, July 13, 2018

Actor Harrison Ford (1942) shares your birthday today. You are sympathetic and easy-going; but sometimes moody. You are helpful and supportive to friends and...

» Ford Vietnam sued for PowerShift transmission problems

Car owners have filed a lawsuit against Ford Vietnam to Hai Duong People's Court over the PowerShift transmission and after-sales service. 

Login